Privacy Policy for Patch Pros LLC

Last Updated: [10/31/2024]

Patch Pros LLC (“we,” “our,” or “us”) is committed to respecting and protecting your privacy. This Privacy Policy describes the information we collect, how we use and protect it, and your rights regarding your personal information under federal laws and New York State privacy standards.

1. Information We Collect

We may collect the following types of information from you:

a. Information You Provide Directly

Personal Information: Including your name, email address, phone number, postal address, and other contact details.
Payment Information: If you engage in services with us, we may collect billing details and payment information.
Service Information: Project requirements, preferences, and any other information you voluntarily share with us.

b. Information Collected Automatically

Usage Data: Including IP address, browser type, pages visited, and interaction time with our website.
Cookies and Tracking Technologies: We use cookies and similar technologies to collect data about your use of our website and services. See our Cookie Policy for more details.

c. Information from Third Parties

We may receive information about you from third-party services, social media platforms, marketing partners, or public databases.

2. How We Use Your Information

We use your information for purposes including, but not limited to:

Providing, maintaining, and improving our services.
Processing transactions and sending confirmations.
Communicating with you regarding inquiries, appointments, and customer service.
Sending you marketing materials and offers (you can opt out at any time).
Conducting analytics and improving our website functionality and user experience.

3. Legal Basis for Processing (for EEA Residents Only)

If you are a resident of the European Economic Area, we will process your personal data based on the following grounds:

Consent: When you have given us permission to process your information for specific purposes.
Contractual Necessity: For processing necessary to fulfill a contract with you.
Legal Obligation: For compliance with applicable laws and regulations.
Legitimate Interests: For purposes that are reasonably expected within our business, such as improving our services, and do not override your privacy rights.

4. How We Share Your Information

We may disclose your information as follows:

Service Providers: We may share information with vendors, consultants, and service providers performing services on our behalf (e.g., payment processors, email providers).
Legal Compliance: We may share your information in response to legal processes, subpoenas, court orders, or as required by law.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Your Rights and Choices

You may have the following rights regarding your information:

Access: You can request to access the information we hold about you.
Correction: You can ask us to correct inaccurate information.
Deletion: You may request deletion of your information, subject to our legal obligations.
Opt-Out: Opt out of receiving marketing communications from us.

6. Security of Your Information

We implement reasonable safeguards to protect your information in compliance with New York’s SHIELD Act and federal privacy regulations. However, no data transmission or storage system can be guaranteed 100% secure.

7. Data Retention

We retain personal information as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example, we may retain certain transaction records for tax, audit, and compliance purposes.

8. Contact Us

If you have any questions about this Privacy Policy or your privacy rights, please contact us at:

Address: 16 Riverside Dr, Stillwater, NY 12170
Email: joe@patchprosny.com
Phone: 518-288-5698

Additional Notices

California Residents (if applicable): While Patch Pros LLC primarily operates in New York, we comply with applicable portions of the California Consumer Privacy Act (CCPA) if serving California residents.

Gramm-Leach-Bliley Act (GLBA): If any of our data collection involves financial information, we comply with GLBA requirements for data privacy and security.